Training never just happens - it is the result of a conscious effort on the part of the trainer and the trainee. Too often trainers say things like, "I can't understand why he can't perform; I told him; I even showed him how!" Showing is not training; telling is not training; testing is not training. These functions imply activity that is one-way and instructor-oriented.Job training is the processes of helping an employee acquire the necessary knowledge, skill, and work habits to perform a specific job.
Failure to help employees get started properly results in needless expense, high levels of employee frustration, and increased turnover rates.Planned training saves time and cost much less than letting people learn "the hard way". It reduces waste. It helps to insure safe work habits. It reduces employee frustration. It prevents the learning of incorrect work habits, which will have to be unlearned later. It helps to insure guest satisfaction.
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About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.