Coaching Really Cool People!

tag:blogger.com,1999:blog-267218582012-02-16T22:41:33.995-06:00Coaching Really Cool People!Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comBlogger361100tag:blogger.com,1999:blog-26721858.post-1153806402904281842006-07-25T00:45:00.000-05:002006-07-25T00:46:42.913-05:00Proving the Obvious? Good HR is Good Business, Study Finds

This from Tampa Bay Business Journal via the ManagersRealm blog: According to a recent Gevity Institute study, certain HR practices result in measurable business results. The study found that small businesses that follow a set of “workforce alignment” employee management strategies achieve 22.1 % higher revenue growth, 23.3 % higher profit growth and 66.8 % less employee [...] Source: http://

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1153804974778522222006-07-25T00:21:00.000-05:002006-07-25T00:22:54.790-05:0025 Percent of Workers Say Their Company Is Loyal to Employees

Twenty-five percent of workers say their company is loyal to employees, down from 41 percent in 2004 and 26 percent in 2005, according to a survey for Randstad by Harris Interactive. Meanwhile, 56 percent of workers say they are loyal to their companies, down from 59 percent last year. Thirty-eight percent of employees say morale at their company is good or excellent, down form 44

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1153422023808714762006-07-20T13:59:00.000-05:002006-07-20T14:00:23.833-05:00It's 2006 - Do You Have a Human Resource Strategy ?

This new century demands that management have adaptive skills working across the generation diversity that exists in today's workplace. No doubt people are an organization's most precious asset. Today, unlike any other time in history, that asset is filled with generational diversity. Source: http://www.restaurantnewsresource.com/article23228.html

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1153168548815980492006-07-17T15:27:00.000-05:002006-07-17T15:35:48.870-05:00Marketing and Employee Handbook Examples

This post comes to us from Guy Kawasaki. Guy recently gave a speech to the folks at the Channel Bio Corporation. If you're from the midwest, you will have heard of them! In preparation for the speech, the company sent him a brochure called “Channel Answers” and its employee handbook called “ChannelDeal.” I’ve uploaded them here because you will probably find them useful for your organization’

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1153118874215749572006-07-17T01:45:00.000-05:002006-07-17T01:47:54.216-05:00Why Harassment Training is Essential & Must Go Beyond Sexual Harassment

A few employment law fundamentals:Harassment based on race or other protected characteristics is analyzed legallyunder the same standards as sexual harassment. Offensive graffiti targeting employeesbecause of their race, sex, or other protected characteristic, if sufficientlysevere or pervasive, may rise to the level of an unlawful [...] Read more here!

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1153118485212641912006-07-17T01:39:00.000-05:002006-07-17T01:41:25.223-05:00Shameless commercial!

If you have coaching issues you need resolved, call me at 1-877-GameOn1 to talk about how we can help you take your coaching to a higher level and ensure your team executes your gameplan successfully!The first one who does this in your market is going to win big. It might as well be you!Also, check out my online store and see what products and services you can use to help you coach yourself into

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1152182653669464912006-07-06T05:42:00.000-05:002006-07-06T05:44:13.680-05:00"What if I train my staff and they leave?" "What if you don't and they stay?"

Training and education sends powerful and empowering message to employees: "You are important to us we are willing to invest time and money to enable you to do your current job more effectively and prepare you for future opportunities within our company."Read article.

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1151660300527210672006-06-30T04:37:00.000-05:002006-06-30T04:38:20.540-05:00How's your management turnover?

Restaurants find that offering ownership cuts turnoverKansas City Business JournalAfter 30 years as a general manager in the restaurant business, Larry Kime decided to take some time off -- sort of. He tried his hand in sales for a few years but never took his eye off the restaurant industry. He was waiting for an opportunity for ownership -- to have a piece of the pie, he said.Read Article

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1151408561469686692006-06-27T06:42:00.000-05:002006-06-27T06:42:41.480-05:00Help!

Hey, I need some material to write about!Do you have questions you need the answers to right now? Email them to me and I’ll answer them in the blog. I am sure there are a lot of others who are going through the same situation and would appreciate the response also. Naturally I will keep your name and information confidential.Send them to Jeffrey@GetGame.Biz

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1151275029883242262006-06-25T17:36:00.000-05:002006-06-25T17:37:09.896-05:00Bars and restaurants with regular staff meetings are less likely to sell alcohol to drunk patrons

EurekAlert!Despite its illegality, alcohol establishments continue to sell alcohol to intoxicated persons.Source: http://us.rd.yahoo.com/dailynews/rss/search/restaurants/SIG=124emehur/*http%3A//www.eurekalert.org/pub_releases/2006-06/ace-bar061806.php

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1151077427380859902006-06-23T10:17:00.001-05:002006-06-23T10:43:47.393-05:00That sound you just heard was me cringing again!

What do you think works best? Inspiration or coercion?Of course it is inspiration! I cringe when I hear a manager ask, “We need to have a contest! Got any ideas?”A few things we need to get straight when we talk about employee morale:You cannot motivate anyone to behave any certain way. Motivation comes from within.You can only attempt to create a working environment that inspires them to

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150949086191651292006-06-21T23:03:00.000-05:002006-06-23T10:48:40.670-05:002 days that could just change your life!

I always ask the question; "What are you willing to do today to become more successful tomorrow?"So next month, on July 17th & 18th you and I will get the opportunity to work on your restaurant together and create a GamePlan for moving it to the next level! I will be conducting my first "whiteboard session"! A "no holds barred" chance for you to get together with a couple of whiteboards, 14 other

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150764397289209052006-06-19T19:42:00.000-05:002006-06-19T19:46:37.306-05:00Five Tips to Improve the Cohesiveness in Your Management Team

By Dr. Rick JohnsonA cohesive management team is the most important ingredient to your company's success. The management team needs to function as a team to maximize their accomplishments. To quote an over used phrase, teamwork is really key to an effective management team. This sounds like a simple concept but it is more complicated than you might think. It just isn't a natural act for people to

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150715147174116272006-06-19T06:05:00.000-05:002006-06-19T06:53:41.240-05:0010 Keys to Training Success

Training never just happens - it is the result of a conscious effort on the part of the trainer and the trainee. Too often trainers say things like, "I can't understand why he can't perform; I told him; I even showed him how!" Showing is not training; telling is not training; testing is not training. These functions imply activity that is one-way and instructor-oriented.Job training is the

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150534887219484172006-06-17T03:59:00.000-05:002006-06-17T04:41:58.763-05:00Three new forms for you to use in evaluating staff!

For the full FOH evaluation:http://www.getgame.biz/Articles/FOH_Appraisal_Form.xlsFor the occasional one-on-one: http://www.getgame.biz/Articles/Employee_Positive_Performance_Report.docFor the Manager:http://www.getgame.biz/Articles/Manager_Eval_Template.xls

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150534651483166342006-06-17T03:56:00.000-05:002006-06-17T03:57:54.950-05:00Delivering High Level Service

Lee Cockerell, Executive VP at Walt Disney World, said, "You can't deliver a higher level of service than you have experienced." It's an interesting point. If you haven't seen it, how are you going to model it? How can you even begin to understand what I mean when I try to explain it to you?What is the highest level of service that you regularly experience? Are you always checking out operations

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150383930575863432006-06-15T10:04:00.000-05:002006-06-15T10:05:30.590-05:00Tipping Versus Service Charges

Although voluntary tipping seems to be the rule for service businesses, several operators have shaken up their industries by dropping voluntary tipping. For instance, the restaurant business took notice last year when Thomas Keller instituted an automatic 20-percent service charge at his Per Se restaurant in New York. One year earlier, Holland America rocked the boat by eliminating its

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1150244494036209792006-06-13T19:21:00.000-05:002006-06-13T21:46:01.060-05:00Ever use one of these lies?

http://blog.guykawasaki.com/2006/05/the_top_sixteen.html

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1149812496814930762006-06-08T19:21:00.000-05:002006-06-08T19:21:36.823-05:00I'm Baaaaaaaaaaaaaaaack!

Hey Friends!Just a note to let you know that we are back from our first vacation in 2 years and you will start to once again see my postings about every issue concerning our businesses on the website as well as each blog.I have a ton of articles, information and downloads to share with you so check back daily – or better yet sign up to receive my posts via email!I hope you are all enjoying

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1148096640354398352006-05-19T22:39:00.000-05:002006-05-19T22:44:00.516-05:00Leadership in Todays World

Carl HoffmanThe most important thing you do is LEAD your people. Every productive activity on your daily agenda is leadership, regardless of what you call it. You manage, advise, teach, decide, and direct. The list goes on but it’s all leading.The most valuable commodity of any great organization is the quality of good people. They deserve the most inspired caring leadership you can

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147933470504881292006-05-18T01:19:00.000-05:002006-05-18T01:24:30.586-05:00Exactly!

Leadership Lessons For Sales ManagersBill WillardLeadership, like class, is hard to define, but easy to spot.Someone once defined management as the effective coordination of the efforts of the individuals in a group to accomplish that stated objectives of the organization. Managers get results by establishing goals and working with and through people to achieve those goals.As a manager, your

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147932767689210822006-05-18T01:11:00.000-05:002006-05-18T01:12:47.786-05:00Are you ignoring your "B" players?

...another great article from HBS. Check it out here.

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147932031800033632006-05-18T00:58:00.000-05:002006-05-18T01:07:42.896-05:00Are you demotivating your staff?

Great article from HBS on how managers demotivate employees. Take a read here.

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147819858251189662006-05-16T17:46:00.000-05:002006-05-16T17:51:12.566-05:00The 5 Coaching Rules of Reality

Some of the best business coaches in the world are sales coaches. Doug Firebaugh knows his stuff and backs up everything I have been saying for 24+ years! Check out his latest.

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147466587392655752006-05-12T15:42:00.000-05:002006-05-12T15:43:07.516-05:007 Secrets of Great Coaches!

Credible coaching has seven primary components associated with it, which we call the Seven Secrets of Successful Coaches. As you look over the components, see how you might rate on each of them.Credible coaches are...1. Character-based. Credible coaches seek to do the right thing. They are honorable people with high ethical standards and great integrity. They tell the truth to their athletes and

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147466210033576582006-05-12T15:33:00.000-05:002006-05-12T15:36:50.233-05:00The 6 Best Ways To Lose a Good Player!

OK, I’ve discussed creative employee retention strategies and how to build bench strength. We’ve learned that “what counts is what stays.” But now let’s focus on how to lose employees.It’s not that hard. You and I do it every day. Here’s my list of the 6 Worst Practices Relative to employee retention. Hopefully, they don’t sound familiar!1. Don’t ask new hires what worked, and what didn’t. After

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147018239679924792006-05-07T11:08:00.000-05:002006-05-07T11:10:39.690-05:00Is a raise the best thing you can give a high performance player?

I'm all over Jim Rohn’s insights. I mentioned in a recent post that I’d take talent over experience. So would Jim, I believe.In a recent newsletter article Jim wrote, he makes it simple: “Good people are found, not changed.” A bit more from Jim:Motivation is a mystery. Why are some people motivated and some are not? Why does one salesperson see his first prospect at seven in the morning while the

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1147014621757148132006-05-07T10:04:00.000-05:002006-05-07T10:14:40.346-05:00Why you need to look outside your four walls - again!

A lot of people ask me why I use a lot of material from outside the restaurant industry to make a point. Today is the lesson in why. This first post is from a blog from Ad Age called The Small Agency Diary, I subscribe to it and read it daily. And although it is not about the restaurant business, it does offer something every once in a while that can be and should be. It also offers a perspective

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146951924706276332006-05-06T16:44:00.000-05:002006-05-06T16:45:24.716-05:00Lessons Learned from Howard Schultz

Carmine Gallo, writing for BusinessWeek Small Biz, has a worthwhile take on how Howard Schultz uses passion, performance, and persuasion to create the endearing and enduring business Starbucks has become. In the short article, Gallo outlines three lessons to be learned from Howard Schultzs leadership ways. (Good stuff.)LESSON 1: Dig deep to identify what you are truly passionate about (hint: it's

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146676393878393942006-05-03T12:12:00.000-05:002006-05-03T12:13:13.886-05:00The Five Most Common Lies in Business!

"There are as many lies in business as there are people in business."-Paul LaFontaine , consultantSource: http://feeds.feedburner.com/fastcompany/headlines?m=1085

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146671102495501382006-05-03T10:44:00.000-05:002006-05-03T10:45:02.506-05:00Are you a bad boss?

Take this quiz!http://www.entrepreneur.com/quiz/bad-boss

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146576105420329702006-05-02T08:21:00.000-05:002006-05-02T08:21:47.210-05:00Secrets to Great Service

Almost any restaurant has room to improve service Here’s how to do it:Source: http://www.Restaurant-Hospitality.com/article/11561/

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146290604281582902006-04-29T00:53:00.000-05:002006-04-30T23:22:43.716-05:0014 things to consider before your shift gets in the weeds!

The fortunate thing about time, is that it doesn't stop. And even a bad shift will eventually end. The question is what do you do with the de-brief? This situation offers an tremendous opportunity to learn from and come out on the other side, more aware of what actually went wrong and how to prevent it in the future. NEVER, EVER get pinned down in a position. You have got to train your staff to

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1146219498605330572006-04-28T05:17:00.000-05:002006-04-28T05:22:20.060-05:0018 Ways to Take Charge -- Fast

There are few career moments as exciting -- and these days, as perilous -- as taking over the top job at a company, business unit, or department. But what exactly do you do once you're in charge? This online guide provides 18 tactics -- and case studies -- to help you take the reigns running.From: By: Fast Company This online guide is based on the September 2002 article, "Sudden Impact"1. Begin

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1145940416384522432006-04-24T23:44:00.000-05:002006-04-24T23:46:56.396-05:00Jazz and the art of management!

Here are eleven quotes by jazz greats of yesterday and today which I find particularly inspiring and appropriate.

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.comtag:blogger.com,1999:blog-26721858.post-1145700364660815552006-04-22T05:04:00.000-05:002006-04-22T05:06:41.376-05:00Coaching Every Play!

OK new restaurant owner. You open your doors for the first time; you are staffed to the gills to ensure you have enough staff to take really good care of the large amount of business you expect during the opening weeks. Hosts are all over the door, greeting each guest with enthusiasm and smiles. Managers everywhere are talking to guests and supporting staff. There is one server for every 2-3

Jeffrey Summershttp://www.blogger.com/profile/13589552179350488163noreply@blogger.com